Frequently Asked Questions

GENERAL ENQUIRIES

When is the WSW?

Sunday 2nd and Monday 3rd March 2025

What are the opening times?

Delegate opening times:

Sunday 2 March: 9am - 5pm
Monday 3 March: 9am - 5pm

Badges are required to be presented on arrival to gain access to the show.

How do I purchase an WSW Delegate Pass?

Bookings for the World Spa and Wellness Convention is now available. To purchase your WSW delegate pass you must first be registered for a free entrance ticket to Professional Beauty London. You will then be able to add your delegate dass to your basket. Click here to book your Delegate Pass.

How much is an WSW Delegate Pass?

Delegate pass prices:

• 1 day delegate pass (Sun/Mon) - £219*
• 2 day delegate pass - £329*
• 1 day combined Convention & Awards ticket - £269*
• 2 day combined Convention & Awards ticket - £379*
• World Spa & Wellness 1 day Supplier pass - £1450*
• World Spa & Wellness 2 day Supplier pass - £1920*

*prices include VAT

Click here to book your Delegate Pass.

Please email [email protected] for any ticket enquires.

Where is the convention held?

The WSW is held alongside Professional Beauty London at ExCeL London. Check out our Plan Your Visit page for more details about how to travel to the venue.

For further information on the venue details please visit: www.excel.london/getting-here 

Who should attend the forum?

WSW London welcomes all industry professionals from the Spa and Hotel sector, including Spa professionals, established spa owners, leaders and team. 

What is the WSW about?

The World Spa & Wellness London Convention is Europe's leading conference for the global spa and wellness industry, filled with a mix of keynote sessions, panel discussions and interactive workshops, designed to offer insights and education for international spa leaders and their wider teams.

Where can I view the programme?

To view the 2025 programme please click here.

Where can I find the speaker line-up?

To view the 2024 speaker line-up please click here.

What is the entrance policy?

The WSW 2025 is a conference for professionals only. It is taking place at Professional Beauty London. A delegate pass is required for entry to the conference.

Due to the professional nature of the event, nobody under 14 years of age is allowed entry into Professional Beauty London. This includes babies, and prams are also not permitted on the premises. As a busy event, we need to maintain a safe and professional environment for our trade visitors. Thank you for your understanding and cooperation.

Do I need a badge or ticket to access the show?

We have digital badges. Please come with your badge ready to show on your smartphone or printed. (Please note we will not be handing out badge holders). You will be able to view your tickets when you log in into the event platorm in the the 'My tickets' section of your profile. Click here to book your delgate pass / log back into your profile.

You can download your digital badge from your profile or alternatively you can download our ShowHub app and have your digital badge on your phone. Download the ShowHub App here.

Is there an app I can download to get my tickets and more show information?

Yes, we now have an app for you to have your digital badges easily accessible from your phone. Plus explore the programme, what's on at the Professional Beauty London and send connections to other delegates attending the show. Donwload the ShowHub App here.

INTERNATIONAL VISITORS

Can you arrange my visa to attend the WSW?

We can arrange Visa letters but only once you have purchased your ticket. Please get in touch with [email protected]

Is it worthwhile for me to come to the WSW and IMF?

The World Spa & Wellness Convention, and International Manufacturers Forum are two key areas that attract international interest, and with the seminars amongst many other exciting features, it is one of the best shows to see the extensive area of beauty ans spa in one place.

TRAVEL INFORMATION

How do I get to the show?

London ExCeL is easily located by public transport. For more information on how to get there, click here.

Is there a parking facility?

Parking is available at ExCeL. Please contact ExCel direct for more information: www.excel.london/driving-and-parking 

What hotels are there nearby?

There are many hotels available close to the show venue. For more information about the accommodation click here.

ACCESS & FACILITIES

Can I access an internet connection?

There is free wifi at the ExCeL which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to '_ExCeL FREE Wi-Fi'.

What disabled facilities are available at ExCeL?

You can view all disabled facilities here: www.excel.london/accessibility 

Are pushchairs allowed into the exhibition halls?

No. Professional Beauty London is a Trade Only event. Children are not admitted. All visitors are strongly recommended to find alternative childcare arrangements for their children.

Will there be anywhere to buy food while I'm at the exhibition?

There are food facilities within the show halls and many food venues at ExCel to suit all tastes.

QUESTION NOT ANSWERED?

What can I do if my question has not been answered by any of the above FAQs?

If your question has not been answered by any of the above, please contact us via email [email protected] or [email protected] or call us on +44 (0) 207 351 0536.  

What can I do if I have questions onsite at the event?

If you have questions at the show, please visit the Info Point where our customer service team will be able to help with any enquiries.